Q: I have problem logging into MACC, how to troubleshoot?

A: macc must be able to resolve to a mbox local IP address, either a LAN interface IP or mbox local loopback IP. Please check to make sure below configs exist:

!

!

interface loopback

enable

ip address 2.1.2.1/32 <-- this can be any unique IP in the network

!

ip host macc.ransnet.com 2.1.2.1 rewrite <-- rewrite macc.ransnet.com to local IP

ip host splash.ransnet.com 2.1.2.1 rewrite <-- rewrite splash.ransnet.com to local IP

ip host mysqldb 127.0.0.1

!

Then restart MACC.

mbox# configure

mbox(config)# macc stop

Info: MACC is stopped.

mbox(config)# macc start

Info: starting macc...

Info: MACC is started.

mbox(config)# end

After restart MACC, try to access via mbox GUI again.

If above still can't work, it may be database corrupted and there's a need to do a factory reset.