Create Customer Entity

If you're adding device to a new customer, you need to create a customer entity for this new customer first; if you're adding new hosts to an existing customer, please proceed to next section.

NOTE: for partners sharing the RansNet cloud mfusion, you will be provided a partner account to access to https://portal.ransnet.com; for partners/customers using on-premise/private mfusion, you will be given the default super-admin access to your own mfusion. If you have problem accessing to mfusion for the first time, please contact RansNet support. 

To create a customer’s entity, login to mfusion, go to "ADMIN -> Entities".

Click on the "New Entities" button, give an entity name and "Save Changes". The entity names must be as specific as possible, yet still, keep a short-form for easy search, and identify the location with a country code (eg. YourCompanyCode_CustomerCode_SG).

Add Device to Entity

To add device to customer entity, Go to "ADMIN -> Hosts", click on "New Host" button, provide the needed information.

For RansNet devices,

• "Host Type" is "mfusion mbox"

• "Host Name" must be device MAC address (eth0 MAC). This is usually printed on product label.

• "Serial No." is also printed on product label.

• "Alias" is a readable name to describe this device. Please give a meaningful name here so it's easier to recognize when you do monitoring and configuration later. Try not to use space in between alias name. Use - or _ instead.

• "Template" - 

  • Select Template_HSA for branch series (UA/HSA/XE/UAP)

  • Select Template_mbox for gateway series (CMG/HSG)

Click "Save Changes", then you will be asked to input activation code for this device.

To input device activation code (click on "Manual Input", paste your device activation code, then "Activate Device"). Make sure no gap or line breaks in your code. 

For batch uploading of large amount of devices, you can use the "Batch Import" function.

Go to ADMIN -> Hosts, click on "Batch Import", browse to your csv file that contains the list of devices. 

Please make sure your spreadsheet follows the correct format and contains all the required information. If you're now sure about the format, you can download a csv format to follow. Usually, RansNet distributor will provide such csv file to partners or customers.

Once the device is successfully activated, the device monitoring starts automatically.

Go to "ORCHESTRATOR > Monitoring > Hosts", click on upper right corner to filter to the target customer entity. If the device is properly bootstrapped and online, you should see the "UP" status within 3 minutes.

(optional) Create Permission Profile

If you're using RansNet cloud mfusion, there're already existing permission profile, suitable for both ready-only and read-write access. You can skip this step.

If you're using on-premise mfusion, you may want to create permission profile to attach to customer user profile, eg. to give them read-only access rights to view their own devices only.

Go to ADMIN -> Permissions, click on "New Profile", give a name and description to the profile, select the respecitve access rights (as below sample), then "Save Changes".

Create mfusion User Account

You can now create user accounts for admin or read-only access.

Go to ADMIN -> Accounts, click on "New User" button, fill up the respective fields. If you need customer to receive email alerts (eg. on device failure or network anormalies), please make sure to input an accurate email address. Customer can also use this email to recover and reset their password. 

You can optionally upload your company or customer company logo for white-labeling/branding purpose.