Create Customer Entity

If you're adding device to a new customer, you need to create a customer entity for this new customer first; if you're adding new hosts to an existing customer, please proceed to next section.

NOTE: for partners sharing the RansNet cloud mfusion, you will be provided a partner account to access to https://portal.ransnet.com; for partners/customers using on-premise/private mfusion, you will be given the default super-admin access to your own mfusion. If you have problem accessing to mfusion for the first time, please contact RansNet support. 

To create a customer’s entity, login to mfusion, go to "ADMIN -> Entities".

Click on the "New Entities" button, give an entity name and "Save Changes". The entity names must be as specific as possible, yet still, keep a short-form for easy search, and identify the location with a country code (eg. YourCompanyCode_CustomerCode_SG).

Add Device to Entity

To add device to customer entity, Go to "ADMIN -> Hosts", click on "New Host" button, provide the needed information and "Save Changes".

For RansNet devices,

• the "Host Type" is "mfusion mbox"

• Use template Template_HSA for branch series (UA/HSA/XE/UAP); use template Template_mbox for gateway series (CMG/HSG)

Input device activation code (click on "Manual Input", paste your device activation code, then "Activate Device"). Make sure no gap or line breaks in your code. 

For batch uploading of large amount of devices, you can use the "Batch Import" function.

Go to ADMIN -> Hosts, click on "Batch Import", browse to your spreadsheet file that contains the list of devices. 

Please make sure your spreadsheet follows the correct format and contains all the required information. If you're now sure about the format, you can download a csv format to follow. Usually, RansNet distributor will provide such spreadsheet to partners or customers.

Once the device is successfully added, the device monitoring starts automatically. You can navigate to the menu "ORCHESTRATOR > Monitoring > Hosts", click on upper right corner to filter to the target customer entity.